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customer service

OMCO Origin

October is Customer Service Month on Solar Builder, sponsored by OMCO Solar. From residential truck rolls to C&I fleet monitoring to large-scale project management, outstanding customer service is what really sets the best solar companies apart (and gives the industry a good name). Here are some examples and best practices from pros in the field.

OMCO Origin™ Factory-Direct Trackers (Bifacial and Monfacial) are designed for quick, easy and safe installation, with a minimal number of trackers, thus reducing project capital costs. Read more here.


Featured Lets-get-digital-p-42
Let’s get digital: Success in solar is tied to your...

This article from Scott Nguyen, co-founder and CEO of Bodhi, was originally published in the Q3 issue of Solar Builder. Subscribe here for f...

October 23, 2023
News robot answering phone
Modernize adds after-hours messaging for contractors in Connect

Homeowner calls do not always neatly occur within business hours. Home improvement platform Modernize Home Services puts the number of inqui...

October 17, 2022
Solar Trackers 2L-Origin-Tracker-Pierceton-edited-DI-10.4.21
How solar trackers overcome undulating terrain – and avoid grading...

OMCO’s manufacturing plant in Indiana is a good example of a working site with a significant slope and a deep depression in the middle...

October 27, 2021
Financing financing-options
Reliable financing is key to overcoming solar supply chain obstacles

The future of solar energy is clearly bright, but large commercial or utility-scale projects in this rapidly evolving market face unique hur...

October 26, 2021
News Solar Operations Solutions LLC
Northeast high school adds myPV IQ to optimize PV, battery...

Operators use more technical tiles to build dashboards for monitoring, scheduling, and control. For schools, corporate lobbies, and those cu...

October 25, 2021
News Sense-Solar-at-home
Sense Solar monitoring now available via BayWa r.e.

Sense is partnering with BayWa r.e. to offer the Sense Pro Solar bundle to their network of solar partners nationwide. Sense Solar allows ho...

October 18, 2021
Sustainability SolarRecycle
SolarRecycle website launches to centralize PV recycling info

SolarRecycle.org officially launches today, an informational website that supports the industry in its drive to create a more sustainable an...

October 13, 2021
News Supply Chain Logistics Magnifying Glass Words
Pricing pressures: Advancing solar project development amid supply chain constraints

The U.S. solar industry reached a critical milestone this year, surpassing 100 GW of installed electric generating capacity. But despite sig...

October 13, 2021
Featured DroneBase-Construcion-Complete
How aerial imaging improves solar energy deployment

Three years ago, I was on site during construction of a solar energy system when a subcontractor found that he couldn’t move his equip...

October 12, 2021
Mounting Guide OMCO solar
OMCO Solar on valuing customer service in today’s solar industry

The power and success of a business is not valued solely on the number of projects or products. How a vendor responds in difficult situation...

October 8, 2021
News robot solar construction
IoT collaboration focuses on construction site safety

Zurich North America, Qualcomm Technologies, Inc., Everguard.ai and Rudolph Libbe Group (RLG) are working with digital health and IoT-enable...

October 6, 2021
O&M NRG-Systems
NRG Systems debuts solar-specific data logging tool

NRG Systems, a designer and manufacturer of smart technologies for a range of solar, wind, and meteorological applications, is now offering ...

October 4, 2021
News Radio Flyer
Sunvest helps Radio Flyer save $50K annually via rooftop solar...

The world’s leading manufacturer of wagons for kids, Radio Flyer is on track to making their manufacturing and materials 100% carbon-f...

October 1, 2021
Mounting Guide Kawailoa-Solar-Farm
Constructing solar farms in Hawaii is not easy — here’s...

Work for the Kawailoa Solar project included clearing and grubbing roughly 110 acres of land, moving 130,000 cubic yards of material, buildi...

October 1, 2021
Residential Solar specific gravity testing
How (and why) to pitch service packages in off-grid solar...

In off-grid battery-based systems, the maintenance involved with traditional flooded lead-acid batteries can give installers issues. Custome...

June 14, 2021
Featured
Why solar inverters (and projects) fail, and how to minimize...

When solar asset owners think about the reliability of their solar plant, they may think of their tier one solar module purchase or possibly...

May 24, 2021
News
Sage Energy Consulting adds more services to optimize solar energy...

As the market grows, solar customers often do not know how much money they are saving or if the system is performing as expected. Sage ...

May 20, 2021
Featured OMCO Origin
Delivery drivers: How true jobsite efficiency flows from supply chain...

For Helge Biernath, president and CEO of Sunstall, jobsite efficiency is worthless without supply chain efficiency. “Too many EPCs are...

May 7, 2021
News
The secret to off-grid solar installer success? Long-term service plans

Experienced off-grid PV installers will learn a number of valuable lessons over their career. Proper system sizing, installation and program...

April 26, 2021
Featured O&M on-site worker
Owning O&M: How C&I solar installers can turn a nuisance...

The commercial and industrial (C&I) solar segment has lagged behind residential and utility-scale to this point, but not because of the ...

February 4, 2021
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