We spend a lot of time sharing news on equipment and systems, but a big part of the solar installation business is in sales, marketing and customer service. New Jersey-based installer Momentum Solar has seen rapid growth in the last two years, helping over 400 New Jersey and New York homeowners go solar in November alone. To keep the momentum going, the company announced a new “White Glove” Site Assessment service for homeowners preparing for solar installations. Rolling out this service reiterates Momentum’s commitment to the customer experience as they expand.
“Seven years ago I was up on roofs doing the installs,” said Momentum Solar Founder and President, Cameron Christensen. “As we grow, we want to stand out. We already offer wholesale roof work and tree removal when necessary. This new service will help to reiterate our company values of treating each home as our own and all customers as family. It helps exemplify the pride and dedication we have in our work.”
What is the White Glove Assessment?
Once a homeowner signs a solar system agreement, there are operational steps that installers must execute from sale through activation, including an initial assessment of the property to ensure accurate measurements for system design. Momentum goes above and beyond for each customer throughout this process.
“Our teams are ready to do complimentary gutter cleaning, utilize cordless Dyson vacuums in the home, you name it,” said VP of Field Operations, James Valerioti. “The goal is to the leave the home in a better place than we found it. It’s a gesture to our customers to show how valued they are and what their business means to us — it can go a long way.”
To kickoff this new initiative, Momentum leadership treated their field management to a limo ride into Manhattan for a “white glove” dinner at a 5-star restaurant to establish the highest standard of services going forward. The goal is for each customer to have a uniquely positive experience by going solar, and spread the excitement to others. More solar means cleaner air for generations to come.