Commercial & Industrial (C&I) solar PV systems have a quality control issue. Many of these problems, according to O&M teams, point back to the installation of PV connectors and rapid shutdown systems. To enhance the quality of C&I installs, Tigo Energy is launching the Green Glove service program for first-time installers of its systems.
After registering online, Green Glove support personnel work with the installer to determine the scope of the engagement, which can include service scheduling, technical training preconditions, and potential site visit requirements. The program will include a set of formalized support engagements for Tigo C&I installers before, during, and after the installation.
“Tigo customers can expect a no-cost design review prior to installation, on-call support from regional Tigo locations during installation, and a post-installation review and follow-up discussion to answer outstanding questions and gather feedback on the installation experience,” according to Tigo’s promotional material.
Tigo-based commercial and industrial solar systems commissioned prior to March 2024 are eligible for the Green Glove program. Systems based on non-Tigo MLPE devices may also be eligible for a fee-based service under Green Glove program.
“While no two commercial solar systems are alike, some best practices for design and installation are nearly universal, and the Green Glove program extends our engineering and field experience to our installer customers,” said James JD Dillon, CMO at Tigo Energy. “The philosophy behind this program is to strengthen the connective tissue within the solar value chain, bridging the strength Tigo has in designing solar hardware with the strength our installer partners have in deploying solar. While we are separate companies, our end customers should feel confident that the various entities that bring it all together collaborate and serve them by working together.”
Tigo also enhanced its product line (and training offering) last year with Pure Signal, to help mitigate C&I crosstalk issues. Learn more about that in this episode of The Pitch:
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