Unfortunately, many solar installers today are unable to offer homeowners a customer experience that matches consumer expectations. This is why residential solar finance company Sungage Financial announced a new deal for its solar installer customers in partnership with Bodhi, a solar customer experience platform.
All Sungage customers will be entitled to the first month of Bodhi’s solar customer experience platform for free as well as a 50% discount on Bodhi’s implementation fee.
“We are always on the lookout for tools and technologies which better support our installer network through better consumer experiences,” said Doug Pierce, Director of Sales at Sungage. “Homeowner communications can be both difficult and challenging for growing solar businesses. Bodhi provides a targeted tool to manage these potential pain points and allows our partners to focus on what they do best.”
In a survey of solar homeowners, Bodhi found that four out of five remembered their installation and commissioning process negatively. As solar adoption is disproportionately driven by referrals, especially among low- to moderate-income households, these negative customer experiences stunt the industry and hurt individual solar installers’ bottom lines.
A combination of Sungage + Bodhi platforms will provide smooth operations for solar teams and customers at every stage, from financing to installation and beyond.
Bodhi’s solar customer experience platform automates post-sales customer communications for solar businesses. Bodhi integrates with solar installers’ existing CRM, monitoring systems, and other operational tools to turn existing customer data into personalized customer interactions that keep homeowners informed and engaged.
“We’re honored to be partnering with a company like Sungage who shares our commitment of providing incredible customer experiences to homeowners while making solar installers’ lives easier,” said Emmett Miranker, Head of Business Development at Bodhi. “This is really the kind of partnership that just makes sense and benefits everyone in the industry, from solar businesses to the solar customers.”
Bodhi says solar installers can streamline the post-sales experience while driving lifetime value and reduce support costs 50%. Interested solar businesses already within the Sungage network should contact Sungage or their Account Manager for more information.
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