Providing a great customer experience is often still an issue for solar installers. There are all of the costs of customer acquisition, the long sales-to-install back-and-forth process, and then the post-install, long-term monitoring and performance relationship. Austin-based clean energy software company Bodhi is hoping to ease these burdens.
Solar installers can integrate their CRMs and other operational tools into Bodhi’s platform to automate communications, tracking not only design and installation but also post-commissioning performance and cost savings. It’s an approach the company says has improved operations and sales upwards of 50% for its customers, which include SunCommon and A.M. Sun Solar.
“Predominantly, climate solutions have always been focused on the engineering and technology while the relationship between the technology and the people that use it remain orphaned,” says Scott Nguyen, Co-founder and CEO of Bodhi.
It’s also netted $4 million in new funding, led by Clean Energy Ventures.
“Over the decades, hard costs facing the solar industry have dropped tremendously, but what we’ve noticed is that customers are still hesitant about making the leap to solar,” said Daniel Goldman, Co-Founder and Managing Partner of Clean Energy Ventures. “Our investment in Bodhi is premised on the potential to make consumer solar purchases seamless, hassle-free and end-to-end. Bodhi’s platform is designed to alleviate all customer pain points in the installation process and post-installation monitoring, removing the last remaining barriers to greater solar adoption.”
So, what’s next? The funding will enable Bodhi to dramatically expand its team across engineering, sales and marketing, and operations, while continuing to accelerate its product development roadmap.
Bodhi plans to expand its product and service offerings through a wide range of channel partners to offer to homeowners beyond just solar.
“We started Bodhi to focus on the customer experience, and our work in solar is just the start. As consumers adopt more energy products and services, Bodhi will be there to help them play a key role in catalyzing the residential clean energy transition,” says Scott Nguyen, Co-founder and CEO of Bodhi.
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