... SMA America launches new online service center with streamlined approach for installers, customers | Solar Builder
 

SMA America launches new online service center with streamlined approach for installers, customers

SMA service portal

SMA America launched a new Online Service Center to elevate its service quality and expedite response times. Solar installers can now access resources that previously required calling a service technician. In the new online service center, customers can track the progress of a service case, inverter exchange or request a rebate, sign up for an extended warranty and update delivery details. Check it out here.

The new platform features:

  • Case tracking for all activities concerning both individuals and companies
  • Service communications for each case are collected in a single feed which simplifies customer communication.
  • A streamlined approach for multiple logins per company account. — each login can see all open cases, making it easier for installers to manage their service operations.

The platform will also offer unprecedented access to information.

“We are excited to bring even more access to customers and empower our installers with all the documentation and support they may need,” said Charles Morrill, vice president of customer service with SMA America. “The new Online Service Center platform is a one-stop shop for customers to do a range of activities that previously involved waiting to speak with phone line support.”

[button link=”https://sunmodo.com/nanomount/” bg_color=”#ffad08″ text=”dark”]Solar’s Fastest Attachment
Damaging roof shingles used to be one of solar installers’ worst challenges. Now, the easy, affordable solution is NanoMount™, SunModo’s newest solar mounting innovation. Learn more here. [/button]

To further expedite service, the user interface links the Online Service Center and Sunny Portal, eliminating the need for manual entry of information from one to the other. Customers can now manually adjust their ship dates as well, and there will soon be information to track shipments indirectly through the platform. In addition, customers can access all products and software updates from a single source.

The Online Service Center also provides easy access to information in the knowledge database, which expedites support. For example, users can search the site for articles and see which articles are trending. Additionally, FAQs are accessible with SMA-authored knowledge ranked on the most frequently asked questions. This platform serves the majority of countries in North and South America excluding Brazil.

Have you checked out our YouTube page?

We have a ton video interviews and additional content on our YouTube page. Recently we debuted Power Forward! -- a collaboration with BayWa r.e. to discuss higher level industry topics as well as best practices / trends for running a solar business today.

Our longer running side project is The Pitch -- in which we have awkward discussions with solar manufacturers and suppliers about their new technology and ideas so that you don't have to. We've discusses everything from residential rail-less deck attaching and home solar financing to large-scale energy storage value stacking and utility-driven new home solar + storage microgrids.

We also post our Project of the Year announcements there! Interviews with this year's winners will be up starting the week of Nov. 8. Head there and subscribe today to stay on top of all this extra stuff.

Tags:

Comments are closed here.