Borrego debuts customer O&M portal to improve service experience
Borrego launched a new O&M customer portal to house project data, reports and service contracts. Borrego developed the customer portal in-house in response to feedback from its O&M customers and is available to all Borrego O&M customers, with access and training provided during the project onboarding process.
The portal features project data, in-depth reporting, service contracts, historical service details, and information on cases and work orders — including whether Borrego is waiting for customer permission to move forward with work.
“Having access to project-level O&M service details and status 24/7 will enable asset owners to be more productive and ensure high availability, particularly in the case of portfolio customers managing dozens or even hundreds of projects,” said Greg Shambo, VP of sales and business development, O&M, for Borrego. “Customers trust Borrego O&M to provide real-time transparency and communication, and the customer portal takes that relationship to another level.”
Borrego reports the portal has received positive early user feedback during the beta phase and evidence of a tightened turnaround of productive decisions. Additionally, early users of the Borrego O&M customer portal have reported significant improvement in operational efficiencies and in streamlining administrative processes.
The portal’s open API platform works with existing customer systems. Data from Salesforce.com and other software services can be integrated into a single place and customers can add portal data into other programs. The system architecture enables further expansion of the portal with rapid development cycles, and new features and improvements are already being planned for future updates.
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